# Service status

> What status.vaartix.com shows, and the health endpoints behind it.

Source: https://vaartix.com/docs/status/

[status.vaartix.com](https://status.vaartix.com) shows whether each part of Vaartix is working right now, with past incidents. It is checked from outside our servers every few minutes.

## Components

| Component | What it covers |
| --- | --- |
| **Email sending** | Emails you send through the API go out. |
| **SMTP relay** | `smtp.vaartix.com` accepts connections on ports 465 and 587. |
| **Email events** | Delivered, bounced and complained events are recorded, so email statuses and the dashboard stay current. |
| **Webhooks** | Events reach your webhook endpoints. |
| **API** | `api.vaartix.com` answers. |
| **Dashboard** | `app.vaartix.com` loads. |
| **Website** and **Docs** | `vaartix.com` and these docs load. |

### Degraded or down

-   **Degraded** means it works, but slower than usual. For example, when Amazon SES asks us to slow down, sending is degraded: your emails are accepted and queued, and they go out as soon as SES allows. Nothing is lost.
-   **Down** means it isn’t working. Emails you send are still accepted and queued, unless the API itself is down. They go out once sending recovers.

**Webhooks** is about our delivery, not your endpoint. If your endpoint answers with an error or times out, that shows in your [webhook delivery log](https://vaartix.com/docs/webhooks/setup/), not on the status page.

## Health endpoints

The status page calls these public endpoints. You can monitor them yourself too. Each answers `200` when the component works, and `503` with a short reason when it doesn’t:

```http
GET https://api.vaartix.com/health/sending

HTTP/1.1 503 Service Unavailable
{ "status": "degraded", "reason": "Sending is slowed down by Amazon SES. Emails are queued and will go out." }
```

| Endpoint | Component |
| --- | --- |
| `/health` | API |
| `/health/sending` | Email sending |
| `/health/smtp` | SMTP relay |
| `/health/events` | Email events |
| `/health/webhooks` | Webhooks |

`status` is `ok`, `degraded` or `down`. The answers are cached for up to a minute and never include account data. They aren’t part of the versioned API, so their wording can change.

Something wrong that the status page doesn’t show? [Contact support](https://vaartix.com/support).