Refund and Cancellation Policy
In short: you can cancel a paid plan at any time from the dashboard and won't be charged again. Plans are billed monthly in advance and the current month isn't refunded, but if we charged you by mistake, you get all of it back.
1. The service and how you receive it
Vaartix is an online email sending service operated by NAP Designs, India. Nothing is shipped. A paid plan starts as soon as Razorpay confirms your payment: its higher limits apply to your account straight away, and your GST invoice appears under Billing in the dashboard.
The free plan costs nothing and has nothing to cancel or refund. During the private beta every account is on the free plan unless it chooses a paid one.
2. Billing
- Paid plans are billed monthly, in advance, in Indian rupees. Prices on the pricing page are before GST; GST at the applicable rate is added and shown on your invoice.
- Razorpay charges your card, UPI mandate or other saved payment method automatically at the start of each billing month until you cancel.
- If a renewal payment fails, Razorpay retries it over the following days. If every retry fails, your account moves to the free plan and we tell you by email. Nothing you sent through Vaartix is deleted, except emails and logs older than the free plan's retention period.
3. Cancelling
- Cancel any time in the dashboard under Billing → Cancel plan, or by writing to [email protected] from your account's email address.
- Cancelling stops all future charges. Your paid plan stays active until the end of the month you've paid for, and then your account moves to the free plan.
- You can cancel a UPI AutoPay mandate from your UPI app as well; we treat that as cancelling your plan.
- To close your account completely, see section 7 of the Terms of Service.
4. Refunds
Because a plan's limits are available from the moment you pay, the month you've paid for is not refunded when you cancel, downgrade or stop using Vaartix part-way through it.
We refund the full amount of a charge, including GST, when:
- You were charged twice for the same month, or charged after you cancelled
- You were charged the wrong amount, or for a plan you didn't choose
- We close your account or end the service for reasons other than your breach of the Terms of Service or the Acceptable Use Policy; in that case we refund the unused part of the month you paid for
- The law requires a refund
We don't refund accounts that we pause or close for breaking the Acceptable Use Policy, such as for sending spam.
5. How to ask for a refund
- Write to [email protected] within 30 days of the charge, from your account's email address, with the invoice number and what went wrong.
- We reply within 3 working days with our decision.
- Approved refunds are sent to the original payment method within 5 working days of approval. Your bank or card issuer usually takes another 5 to 7 working days to show it.
For every refund we issue a GST credit note against the original invoice.
6. Questions
Write to [email protected] or see our Contact page.