Support

Codes come from [email protected] within a minute. Check your spam or promotions folder, and that you typed the address you signed up with. Each code works for 10 minutes; request a new one if it expired. After a few requests in a row, wait a few minutes before asking again. During the private beta, only invited addresses can create an account: request early access.

DNS changes can take up to a few hours to reach everyone. Vaartix checks every 10 minutes for 72 hours, or you can press Check now on the domain's page. If it's still pending, check that you entered only the host part in the Name field (for example send, not send.acme.in), and on Cloudflare that every record is set to DNS only (grey cloud): proxied records never verify. See Verify your domain and Add DNS records at your provider.

Make sure your domain is verified (DKIM and SPF pass) and add a DMARC record. Send from the same address and name every time, keep the email simple, and only email people who asked for it. The guide to avoiding spam has the full list.

Bounced means the recipient's mail server refused it, usually because the address doesn't exist; the email's timeline shows the reason. After a hard bounce, the address is suppressed. Suppressed means Vaartix didn't send it because the address hard-bounced or marked your email as spam before. This protects your sending reputation. Write to us if an address was suppressed by mistake. See Statuses and events and Suppression.

Each API key can make 10 sending requests per second; above that you get 429 rate_limited with a Retry-After header. Use batch sending for up to 100 emails per request. Each team also has a daily limit, counted per recipient and reset at midnight IST. It starts at 100 and grows automatically with a clean sending history. Over it, you get 429 daily_quota_exceeded. See Limits, or write to us if you need more sooner.

Every error has a stable type and a message that says what to fix, for example domain_not_verified or validation_error. Errors lists them all and which ones are safe to retry. The dashboard's Logs page shows each request your API keys made, with the response.